Shipping Policy

We Ship Worldwide – Free of Cost
At Novo Rugs, we are proud to offer complimentary worldwide standard shipping on all orders. No matter where you live, your handmade rug will be delivered right to your door with no hidden fees.

Processing Time

• All orders are carefully prepared, packed, and shipped within 2–4 business days of purchase.

• Each rug goes through a final quality check before dispatch.

Delivery Time

• Standard Shipping (Free): 7–21 business days, depending on your location.

• Express options may be available at checkout (charges apply).

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your rug’s journey.

Customs & Duties

• We cover shipping costs, but customs duties, taxes, or import fees (if applicable in your country) are the responsibility of the customer.

Shipping Partners

• We work with reliable international carriers to ensure safe and secure delivery.

• Your rug will always be insured in transit for peace of mind.

Damages & Issues

• Please inspect your order upon delivery. If your rug arrives damaged or incorrect, contact us immediately at [your email/WhatsApp] so we can resolve it quickly.